Privacy Policy

1. About This Policy

AusPlanning AI (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights in relation to it.

2. Information We Collect

We only collect information you voluntarily provide through our contact and suggestion forms:

• Name — optional, used only to address your message
• Email address — required for contact requests so we can respond; optional for suggestions
• Message content — the text of your enquiry or feedback

We do not collect account details, payment information, cookies, or tracking data. We do not knowingly collect information from children under 13.

3. How We Use Your Information

Information collected through the forms is used solely to:

• Respond to your contact or enquiry
• Review feedback and improve the tool

We will not use your information for marketing or share it with third parties for their own purposes.

4. Third-Party Services

We use the following third-party services to operate AusPlanning AI:

• OpenAI — your search queries are processed via the OpenAI API to generate responses. OpenAI may process this data in accordance with their own privacy policy. We recommend you do not include personal information in your queries.
• Hosting provider — the website is hosted on a third-party cloud platform which may process data as part of normal hosting operations.
• Buy Me a Coffee — if you choose to support us, any payment is processed directly by Buy Me a Coffee under their own privacy policy. We do not receive or store your payment details.

5. Data Storage and Security

Form submissions are stored securely and accessible only to us. We take reasonable steps to protect your information from misuse, loss, and unauthorised access. However, no method of internet transmission is completely secure.

6. Data Retention

We retain contact and suggestion messages only for as long as necessary to respond to your enquiry or to act on your feedback. You may request deletion at any time.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information

To exercise any of these rights, please contact us using the form on this website.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the revised policy.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us via the form on this website. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For any privacy-related enquiries, please use the Contact form available on the main page of this website.